Engineering Case Studies

An OpenTelemetry and Langfuse platform that gates every prompt, model, agent, and tool change on measured accuracy, latency, and cost.

AI surfaces scored against golden datasets

9AI surfaces scored against golden datasets

Cohen's kappa required before a judge may gate a release

≥ 0.7Cohen's kappa required before a judge may gate a release

OpenTelemetry · Langfuse · LiteLLM · Ragas

Ten-plus production MCP servers behind a shared enterprise registry, with tool-level authorization under multi-tenant AppSec constraints.

production MCP servers delivered into the shared registry

10+production MCP servers delivered into the shared registry

authorization checks passing across three permission tiers

20 / 20authorization checks passing across three permission tiers

Model Context Protocol · Go · OAuth2 · RBAC

Completed Jira tickets trigger AI documentation updates in GitHub, reviewed through Quill and synced to Zendesk after the pull request merges.

sequential context steps required before any drafting begins

4sequential context steps required before any drafting begins

codebase searches mandated per article to confirm exact product terminology

2+codebase searches mandated per article to confirm exact product terminology

n8n · Model Context Protocol · Python · CLI agents

A multi-step agent that writes test cases from tickets, grounded in a code graph — and refuses to let untested work proceed downstream.

hourly per-host write limits on ticketing and test management

10 / 100hourly per-host write limits on ticketing and test management

ticket-to-case mapping that makes coverage checkable rather than assumed

1 → manyticket-to-case mapping that makes coverage checkable rather than assumed

n8n · Model Context Protocol · Neo4j · CLI agents

Tenant-scoped retrieval over a million-plus entity knowledge graph, with a five-layer failure taxonomy so a bad answer can be traced to its cause.

entities in production across four content sources

1M+entities in production across four content sources

retrieval modes benchmarked into a documented mode-per-tool policy

5retrieval modes benchmarked into a documented mode-per-tool policy

Neo4j · pgvector · PostgreSQL · Python

The governed data layer the business agents answer from — replacing a reporting stack that ran off one contractor's laptop.

dashboards migrated to parity with the tool being replaced

19dashboards migrated to parity with the tool being replaced

serving tables after pruning to what is actually consumed

32 → 12serving tables after pruning to what is actually consumed

Python · PostgreSQL · Apache Superset · AWS S3

A multi-step reasoning SQL RAG system on a fine-tuned in-house model, answering live cricket questions against continuously ingested match data in under thirty seconds.

of complex sports queries resolved end to end

98%of complex sports queries resolved end to end

answers against live match data while a match is in progress

< 30sanswers against live match data while a match is in progress

Python · FastAPI · LangGraph · SQL RAG

A code-search service for agents, taken from container proof of concept to serverless production — then rescued from a storage-throughput failure that no amount of application debugging would have found.

product repositories searchable by agents through one gateway

8product repositories searchable by agents through one gateway

copy time that identified storage throttling as the root cause

76 KB / 14 mincopy time that identified storage throttling as the root cause

Go · Docker · AWS Fargate · AWS ECS

An open-source gateway that makes six different model backends answer to one API shape, with failover that lets recovered providers back in.

provider backends reachable through one compatible API surface

6provider backends reachable through one compatible API surface

independent implementations, one process-supervised and one single-binary

2independent implementations, one process-supervised and one single-binary

Go · Gin · Node.js · Redis